Refund policy
Start a return
To start a return or exchange, visit our Returns page or contact us at info@doxiewarehouse.com. Once your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always reach us with any return question at info@doxiewarehouse.com.
Return window
Products are eligible for exchange, store credit, or refund for up to 30 days following delivery. To be eligible, your item must be in the same condition you received it, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
Free return shipping (Checkout+)
We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping or handling fee later, at the rates we require on the date you ship your item(s) back to us for a return. Please note that this service does not exempt your order from final sale or other store policies.
Exchanges and store credit
Exchanges and store credit returns are always free. The fastest way to get what you want is to start an exchange for the size or item you'd prefer, and we'll cover the return shipping.
Refunds
If you'd prefer a refund and did not opt into free return shipping at checkout, a flat $6 handling fee will be deducted from your refund to cover the cost of the return label. If you opted into free return shipping at checkout, no handling fee applies.
Once we've received and inspected your return, we'll let you know whether your refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at info@doxiewarehouse.com.
Damaged or incorrect items
Please inspect your order on delivery and contact us immediately if your item is defective, damaged, or if you received the wrong product. We'll make it right at no cost to you, all return and shipping fees are waived in these cases.
Replacements and duplicate orders
If we send you a free replacement, we are unable to accept returns on that replacement. If you place a duplicate order, we are unable to offer a return on the duplicate.
Non-returnable items
We cannot accept returns on sale items or gift cards. Please reach out if you have questions about your specific item.
European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. In practice, all customers, including those in the EU, have our full 30-day window. As above, your item must be in the same condition you received it, unused, with tags, and in its original packaging, with receipt or proof of purchase.
You can always reach us with any return question at info@doxiewarehouse.com.
Last updated: June 2026